MUSTAPHA AMBALI

Supported digital service operations and client relations, ensuring efficient document processing and positive customer interactions.

• Assisted customers with digital services, including document processing and online applications, enhancing service delivery efficiency.
• Managed daily activity logs and organized client files, maintaining accurate records for efficient retrieval and service request tracking.
• Responded promptly to customer inquiries, providing helpful information to ensure a smooth and positive client experience.

Supported audit processes by meticulously validating financial data and organizing documentation to ensure compliance and accurate reporting.

• Ensured data integrity by accurately entering and validating financial data with a consistent 98% accuracy rate.
• Organized and maintained comprehensive audit documentation, facilitating seamless retrieval and adherence to compliance standards.
• Collaborated effectively with audit teams to prepare detailed and precise audit reports, supporting informed decision-making.

Engaged in a Deloitte job simulation, applying data analysis and forensic technology to derive business conclusions and create visualizations.

Completed a virtual job simulation focused on internal audit processes and risk assessment at a global financial institution.

Participated in a virtual job simulation focused on customer service operations, developing skills in client interaction and issue resolution.

Simulated a Data Analyst role for a hypothetical social media client, focusing on data-driven strategic advice and trend identification.

Completed a comprehensive virtual assistant program, developing administrative and organizational skills for remote work environments.

Developed an HR analytics solution to analyze employee attrition and performance, providing insights for strategic decision-making.

Conducted a comprehensive customer churn analysis to identify key drivers and develop actionable retention strategies.